Shipping policy
Shipping Coverage
Drytress currently ships to valid residential and commercial addresses within the United States.
We do not currently offer international shipping. Any available shipping restrictions will be displayed during checkout.
Order Handling Time
Orders are processed within 1–2 business days after payment is successfully confirmed.
Business days are Monday through Friday and exclude weekends and United States public holidays. Orders placed during weekends or holidays will begin processing on the next business day.
Delivery Time
After processing, estimated delivery within the United States is 3–5 business days.
Including handling time, customers should normally receive their orders within approximately 4–7 business days after placing an order.
Shipping Costs
Any applicable shipping charges will be clearly displayed during checkout before payment is completed. Customers will not be charged any undisclosed shipping fees after placing an order.
Order Confirmation
After completing your purchase, you will receive an order confirmation at the email address provided during checkout.
Please review the confirmation carefully and contact us immediately if any order or shipping information is incorrect.
Shipment Tracking
When your order ships, we will send a shipping confirmation email containing the available tracking information.
Tracking updates may take up to 48 hours to appear after the carrier receives the package.
Delivery Estimates
Delivery times are estimates and cannot be guaranteed. Delays may occur because of severe weather, carrier disruptions, high order volumes, public holidays, incorrect addresses or circumstances outside our reasonable control.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
Failed Delivery and Returned Packages
If a package is returned to us because of an incorrect or incomplete address, refusal of delivery or repeated unsuccessful delivery attempts, we will contact you to arrange an appropriate resolution.
Additional shipping charges may apply if redelivery is requested because the customer provided incorrect or incomplete delivery information.
Lost Packages
If tracking shows no updates for an extended period or your package does not arrive within the expected delivery period, contact us at support@drytress.shop.
We will work with the shipping carrier to investigate the shipment and provide an appropriate resolution.
Damaged Packages
If your order arrives damaged, contact us as soon as possible with your order number and clear photographs of the product and packaging.
Eligible damaged items will be replaced or refunded according to our Return and Refund Policy at no additional return-shipping cost.
Multiple Shipments
Orders containing multiple products may occasionally be delivered in separate packages. When available, tracking information will be provided for each shipment.
You will not be charged additional shipping fees if we divide one order into multiple shipments.
Order Cancellations
Contact us immediately if you need to cancel an order. We will attempt to cancel it before processing or shipment, but cancellation cannot be guaranteed after fulfillment has started.
Orders that have already shipped may be returned within 30 days of delivery under our Return and Refund Policy.
Contact Us
Email: support@drytress.shop
Phone: +1 (945) 317-0587
Address: 426 Chessington Dr, Crown Point, IN 46307-8002, United States