Refund policy
Return Window
Drytress accepts returns within 30 days from the date your order is delivered. All products are eligible for return, and we do not exclude sale or promotional items.
Return Eligibility
To qualify for a return, the product should be returned in its original condition with all included accessories, manuals and packaging whenever possible. Customers may carefully inspect the product as they would in a physical store.
Please include your order number or proof of purchase with your return request.
How to Start a Return
To request a return, contact our customer support team at support@drytress.shop within 30 days of delivery. Please provide your full name, order number, the product you wish to return and the reason for the return.
Once your request is approved, we will send you the return instructions and a prepaid return shipping label. Please do not return an item before receiving authorization from our support team.
Free Return Shipping
Return shipping is completely free for customers within the United States. Drytress will provide a prepaid return shipping label for every approved return.
No Restocking Fees
Drytress does not charge restocking, handling or processing fees for returns.
No Final Sale Items
We do not have final sale exclusions. Every product, including discounted and promotional products, is eligible for return within the 30-day return period.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery. If your product arrives damaged, defective or different from what you ordered, contact us as soon as possible.
Include your order number and clear photographs showing the product and packaging. We will arrange a free return and provide an appropriate replacement or full refund.
Refunds
Once we receive and inspect your return, we will notify you about the status of your refund. Approved refunds will be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Original Shipping Charges
If you paid an original shipping charge, it will be refunded when the order is incorrect, damaged or defective. For returns based on personal preference, the original shipping charge is not refundable unless required by applicable law.
Exchanges
If you would like a different product, please return the original item for a refund and place a new order for your preferred product.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. We will try to cancel it before processing or shipment. If the order has already shipped, you may return it under this policy after delivery.
Return Address
Returns must be authorized before shipment. The correct return instructions and address will be provided by our customer support team.
Drytress
426 Chessington Dr
Crown Point, IN 46307-8002
United States
Contact Us
Email: support@drytress.shop
Phone: +1 (945) 317-0587
Address: 426 Chessington Dr, Crown Point, IN 46307-8002, United States